Shipping policy
Order Processing & Dispatch
We process and dispatch all confirmed orders within 1–4 business days after payment verification, minimizing customer waiting time to ensure all fresh items are delivered in a timely manner.
International Shipping & Delivery Time
Our standard international delivery usually takes 7–13 days to reach most global destinations. The estimated delivery period may vary slightly depending on different shipping regions and local logistics conditions. You can select the rush shipping option at checkout if you need expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is clearly displayed at checkout before payment, with no hidden fees or additional undisclosed charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes assessed by local customs authorities. All related fees and expenses are the sole responsibility of the order recipient. We recommend checking your local import regulations in advance to avoid unexpected extra costs.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials specially designed for fresh products, effectively protecting goods and maintaining product freshness and integrity during transit.
For high-value orders, optional shipping insurance is available at checkout, providing extra shipment protection and peace of mind for every purchase.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you notice any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the package, and contact our team immediately.
If any product defects or quality issues are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions accordingly.
Customer Support
If you have any questions regarding shipping arrangements, customs clearance or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: info@harrctro.shop or phone: +64 27 810 3947.
Thank you for choosing HARRY THOMAS CAMPBELL! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.